Shipping Policy

Shipping Policy — Norwich Vape

1. Shipping Destinations

We currently ship to all locations within the UK, including England, Scotland, Wales, and Northern Ireland.

Please note: We do not offer international shipping at this time.

2. Delivery Options & Estimated Times

We offer fast and flexible delivery across the UK:

  • Standard UK Delivery (Next-Day) – £3.99
        Get your order as soon as the next business day.

  • Free UK Delivery – On orders over £15

  • Free Same-Day Delivery in Norwich – On orders over £20
        Available Monday to Saturday, for local postcodes.

  • Collection (Click & Collect) – Free
        Pick up from our Norwich store at your convenience.

Note: Delivery estimates are subject to external factors like postal delays, bank holidays, or adverse weather.

3. Order Processing Times

  • Orders placed before 2 PM (GMT), Monday to Friday, are dispatched same day.

  • Orders placed after 2 PM, on weekends, or bank holidays are processed the next business day.

4. Shipping Costs

Delivery Method Cost Conditions
Standard UK (Next-Day) £3.99 Free over £15
Free Same-Day (Norwich) £0.00 Orders over £20 (local delivery areas only)
Express Shipping (1–2 Days) £8.95 All UK addresses
Click & Collect Free Pickup from store

Shipping costs are calculated automatically at checkout based on your selection.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. Track your order through the courier’s website at any time.

6. Delays or Lost Shipments

If your order is delayed or lost, please contact us. We’ll investigate with the courier and resolve the issue as soon as possible. While we do our best, we cannot control postal delays or external factors.

7. Damaged or Incorrect Orders

If you receive a damaged item or the wrong product, reach out to us within 14 days of delivery. We’ll send a replacement or issue a refund promptly.

8. Order Changes

Need to update your address or modify your order? Contact us immediately. We’ll try to accommodate your request before the order is processed.

9. Multiple Orders

If you place multiple orders on the same day, we’ll automatically combine them into one shipment whenever possible. This helps you get everything together and reduces packaging waste.

10. Contact Us

Got questions about delivery? Our team is happy to help. Contact us here or email us directly.