Privacy policy

Privacy Policy

1. Introduction

Welcome to Norwich Vape. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number, date of birth.
  • Payment Information: Credit/debit card details, billing address.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: To process and deliver your orders, manage payments, fees, and charges, and to collect and recover money owed to us.
  • Customer Support: To manage our relationship with you, including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
  • Marketing: To send you information about our products, services, and promotions. You can opt out of marketing communications at any time.
  • Website Improvement: To administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • Legal Obligations: To comply with legal obligations, such as verifying your age for legal compliance with vape product sales.

4. Sharing Your Information

We may share your personal data with the following parties:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, delivery, and marketing.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers.
  • Government Authorities: Where we are required to do so by law or to protect our rights.
  • Third Parties: In the event of a business transfer, such as a merger, sale, or bankruptcy.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete personal data we hold about you.
  • Erasure: The right to request erasure of your personal data.
  • Restriction: The right to request restriction of processing of your personal data.
  • Portability: The right to request the transfer of your personal data to you or to a third party.
  • Objection: The right to object to the processing of your personal data where we are relying on a legitimate interest.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files placed on your device. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.