Delivery Information

We dispatch orders from Norwich six days a week. Orders placed before 6pm are typically dispatched the same day (subject to stock and verification).

  • Free UK delivery on orders over £20
  • Tracked services available at checkout
  • Multiple couriers depending on your preference and postcode

Dispatch Cut-Off

Monday – Saturday: Order before 6pm for same-day dispatch (where possible).

Sunday: Closed — orders are processed Monday.

UK Delivery Options

Royal Mail Next Day (Tracked)£4.25

  • Tracked service
  • Delivery aim: next working day (carrier estimate)
  • Tracking link emailed on dispatch

DPD Courier Service£4.25

  • Tracked courier delivery
  • Delivery updates via text/email (where available)

UPS Express£4.25

  • Express courier delivery
  • Tracked service where available

Royal Mail Special Delivery (By 1pm)£6.25

  • Next working day by 1pm (carrier terms apply)
  • Signature required
  • Tracked and insured

Local Delivery (Selected Norwich Postcodes)£3.50

  • Available to selected Norwich postcodes
  • May require a mobile number for delivery updates

Free UK Delivery (Orders £20+)Free

  • Applied automatically at checkout when eligible
  • Service shown at checkout based on your address

Important Notes

  • Verification: Some orders may be held briefly for age/anti-fraud checks.
  • Tracking: Tracking details are emailed once dispatched (where supported).
  • Postcode restrictions: Some services may not be available for every area.
  • Carrier delays: Delivery times are estimates and can vary in peak periods.

Need help choosing the best option? Email norwichvapeuk@gmail.com or call 07729 833363.

Delivery FAQs

How much is delivery?

Delivery starts from £3.50 depending on the service selected. UK delivery is free on orders over £20.

When will my order be dispatched?

Orders placed before 6pm are typically dispatched the same day (Monday–Saturday), subject to stock and verification.

Do you provide tracking?

Most services include tracking and you’ll receive tracking details by email once your order is dispatched.

Do you offer local delivery in Norwich?

Yes — local delivery is available to selected Norwich postcodes and will appear at checkout if your address qualifies.

What happens if I miss my delivery?

The courier will follow their standard procedure, which may include leaving a card, delivering to a safe place, or attempting redelivery depending on the service.

Why was my order held for verification?

As an age-restricted retailer, some orders may require verification checks for compliance and fraud prevention.