Norwich Vape Privacy Policy (Optimized for UK GDPR & Shopify)

1. Introduction
Norwich Vape is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you use our website, make a purchase, or interact with us.

2. Information We Collect
We may collect the following information:

  • Name and contact details (email, address, phone)

  • Billing and shipping information

  • Order and purchase history

  • Account login details (if applicable)

  • IP address and device/browser data (via cookies)

  • Marketing preferences

3. How We Use Your Information
Your data is used to:

  • Fulfil and manage your orders

  • Provide customer support

  • Send order and delivery updates

  • Improve website performance and user experience

  • Send marketing emails (if consent is given)

  • Comply with legal obligations

4. Cookies & Analytics
We use cookies to personalize your experience and improve our services. We may use tools like Google Analytics to collect anonymized browsing data. You can manage cookie preferences in your browser settings.

5. Third-Party Services
We may share limited data with trusted third parties such as:

  • Shopify (our website provider)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Email service providers (e.g., Klaviyo)

  • Delivery carriers

All partners comply with data protection laws and only access data as needed.

6. Marketing Communications
With your permission, we may send promotional emails. You can unsubscribe anytime by clicking the link in our emails or contacting us.

7. Data Storage & Retention
Your data is stored securely. We retain it as long as necessary to provide services, comply with our legal obligations, and resolve disputes.

8. Your Rights
Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Withdraw consent

  • Lodge a complaint with the ICO

9. Contact Us
For privacy questions or data requests, contact:

Email: NorwichVapesUK@gmail.com
Postal Address:16 Hall Road, Norwich, Norfolk, NR1 3HQ 

10. Policy Updates
We may update this policy periodically. Changes will be posted on this page with a revised effective date.

Last updated: 22 May 2025